Magellan Robotech Service Desk

If Traders report that the Betradar feed has stopped and the Leonardo (If regular) and Application support teams have done their checks the following info...

when you want to work on 2 screens on citrix, you can do the following: open your citrix window and split it across the 2 physical screens that you ha...

to setup this ricoh for scan to mail. you must follow the below: Browse to  192.168.1.5 from any of the PCs in Guernsey Office to log onto it (Use...

Problem Description: Credit Controllers will report that the Commission Reports have not been produced for PVR, CTD, in their back office system.  Spo...

An email/file may be received from Sogei (ADM) reporting a player(s) who have been able to place bets whilst in suspended mode. ADM will ask for the issue t...

Problem Description: Traders may report the date/time/markets are not automatically updating with the changes sent by Betradar. Traders will have tried to r...

Problem Description: If the Betradar UOF is not available it should be treated as a P1 Assign to App Support to perform inhouse checks - Betradar UOF ...

When an incident is reported and the information provided isn't clear, prompt RSC by asking some or all of the following questions:  What is the...

Vouchers are created online and the player will take the voucher into a PVR (shop) to withdraw money from their account. Note: if a player registered ...

Player will report an issue to the RSC if unable to make a deposit on his account using a scratch card. When the code is inserted an Error Message is visibl...