If Traders report that the Betradar feed has stopped and the Leonardo (If regular) and Application support teams have done their checks the following information needs to be provided


  • which account ID does this apply to - 229
  • Which service do you refer to?     
  • What timezone?     
  • Which service is this about? Pre-Match, Live Odds or Live Data?     
  • For Live Data we would require the username connecting to our server.