Magellan Robotech Service Desk

Service Desk Team

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Agent User Guides 10

• Magellan Fresh Service Agent Guide
• Konducta/Kontrolla Installation Guide
• Loss of Live Betting Process
• Macbook Configuration and First Time Setup
• Windows 10 Install - Storage Not Recognised

See all 10 articles

Major Incidents & Incidents 6

• Planned Maintenance Notifications
• HOW TO OPEN A MAJOR INCIDENT AND SEND A COMMUNICATION THROUGH THE MI CHANNEL
• Major Incident Process
• Assigning FS Tickets
• Service Catalogue

See all 6 articles

Monitoring 0

Archive 2

• Request for Access
• Disable Xbox Game Bar

Application Support

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Retail Offer Process 1

• Retail Offer Process

Customer Guides

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Citrix 0

Communication Applications 0

Outlook 0

Service Desk User Guide 1

• Resetting Your Password

Leonardo / Ipatia

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Shop 4

• Accept vs Axpect vs Apache
• AcceptShopDetails
• Betting guide
• Installing a New Shop

Trading/Games/Midas 20

• BetBooking Website
• BetRadar Leagues
• Changing Lotteries With Format
• Games Codes Explanation
• Create a Lottery (for Leonardo support)

See all 20 articles

Acceptance/Server 31

• Alchemy developers GUIDE
• Architecture Overview
• Bet Acceptance Authorization Process
• Connect through Putty to a Linux Server
• How bet is passed in betswork

See all 31 articles

Training Videos

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Online Training Videos 3

• New Sportsbook
• Back Office / Webanigrafica
• Online Website Front End

Retail Training Videos 0