Problem Description: If the Betradar UOF is not available it should be treated as a P1
Assign to App Support to perform inhouse checks - Betradar UOF is actually running WSSport & XSport. Belgium Online Synchroniser should also be checked.
DBA to check the DB performance.
Once App support/DBA team confirm that there is no issues on our side, contact Exalogic helpdesk by phone if during working hours and email the recipients below. No other type of ticket should be raised with Exalogic.
Assign: Tickets to be passed to Exalogic
Recipients:
To: [email protected]
Cc [email protected]
Cc: [email protected]
CC: Andrea Laino [email protected]
CC: [email protected]
Helpdesk +39 0645475275 from 06:30 AM to 17:00 PM GMT time
Out of hours: Samuele Mantellini +39 3453894834