Major Incidents & Incidents
Processes relating to Major Incidents and Incident Management.
Planned Maintenance - Notifications should be sent to a wide audience to prevent major incidents being raised or to prevent App Support being woken up unecc...
Fri, 19 Mar, 2021 12:41
Go to portal.stanleybet.com and enter your Stanleybet credentials
Go to 1st Line and then click on Serious Incident Manager
You will be pres...
Mon, 7 Dec, 2020 15:59
P1 Major Incident Process – Summary On A Page
Any Incident where impact is extreme should be classed as a P1, this could be a whole country being down...
Fri, 19 Mar, 2021 12:41
On no certain terms should anyone from Service Desk pass a ticket to the DBA team. If a ticket does need to go to the DBA team then it is App Support / Infr...
Tue, 26 Jan, 2021 13:48
The service catalogue describes what products are in each country either at a glance or with a brief description. It also contains contact information and e...
Fri, 19 Mar, 2021 13:00
Use attached file - Appendix 2 - to guide what priority to assign to an Incident
Fri, 9 Sep, 2022 13:23