Agent User Guides
This folder contains user guides for various applications
This guide is intended to help you make use of the new Service Management tool - Fresh Service.
Fresh Service delivers ITIL best practices. As you use...
Mon, 18 Jan, 2021 8:37
Konducta Client Installation Guide
Basic Installation
Run up an explorer window and navigate to \\liv-sun-kt1\kontrollainstallmedia
...
Wed, 8 Feb, 2023 18:00
We often get tickets to alert us that live betting was down for a brief period of time but has since been manually brought back up. Despite the service bein...
Thu, 23 Jun, 2022 15:24
Below is a step-by-step guide to the standard process we use for configuring a Mac for new users.
Set up will require the following and can take a cou...
Mon, 18 Jul, 2022 14:24
Occasionally when installing a fresh copy of Windows 10, you may get to the screen for selecting the storage partition in which you want to install Windows ...
Tue, 4 Apr, 2023 14:28
Recover Deleted Items from Active Directory
Created by Brett Gilbert
With the introduction of Server 2008 R2, Micro...
Wed, 5 Apr, 2023 14:56
This quick guide describes the basic configuration required for each user with Exclaimer and what properties in Active Directory are used.
Setting the Use...
Thu, 6 Apr, 2023 10:34
To install iPortal on a PC, open this URL on the users computer - https://iportal.barclays.com/olb/auth/login
Make sure the user has their card reader...
Wed, 26 Jul, 2023 9:58
Due to a limited number of licensed sessions being able to connect to RDS sessions at a time, we may get tickets regarding users not being able to sign into...
Tue, 12 Sep, 2023 11:09
Below is a list of all Domain controllers in both Stanleybet and SIBGLOBAL domains, along with the IP of each of the DC's
Stanleybet:
PR...
Wed, 25 Oct, 2023 11:01