If windows sign in is showing in entra as the issue, please follow below guide.
If user has PIN or any biometrics enabled, then disable these
Settings > accounts > sign in options
Go into drop downs and disable.
Perform restart.
Once restarted attempt log in. If successful this should stop lockouts being triggered.
If unsuccessful as user to use their old password.
Once signed in, do not open any apps, allow 5-10 minutes of Netskope connection.
Be advised account may trigger lockout, unlock in AD when necessary.
Once 5-10 minutes has passed, have user ctrl-alt-delete and select ‘lock’
Once locked use new (current password).
This should now restore all connections and remove old cached data, where removing cache has failed this should override this.
Mapped network drives should automatically come back up without the need for remapping. Once everything looks as it should (no issues accessing typically file paths/websites).
Have user perform one final restart and sign in as normal to test complete functionality and ensure all changes have taken effect.