If we receive a ticket for Red Rake Open Sessions pass to App Support who should follow the process below



  1. Ticket is received, follow standard session checking using the following guide https://stanleybetagile.atlassian.net/wiki/spaces/ASH/pages/956170276/Sessions+Checking+and+Closing. I would try closing the session with Postman here just to be sure we can't close it.
  2. If Postman errors for any reason and the session is not closed, forward to Redrake to get the details and send the LeaveGameResponse.
    1. To get the round ID that Redrake want, the following needs running: SELECT partecipation_id, xtRndId  FROM pgda.dbo.RoundsGame WHERE partecipation_id IN ('') and closed = 0 and is_delete = 0. Add the N4F ID between '' and run this to get the xtRndId which is what Redrake want to check the sessions on their side
  1. On their reply, they will state the actions they have taken, from here check the round again and see if it is closed/closable
  2. If this is not, ask RSC to confirm if they want the session closed or voiding - closed will be if the winnings are applied to the account and void is if they want the stake refunded
  3. At this point, forward all details including RSCs reply, Redrakes reply and session details to DBAs for actioning.