Responsys is a customer data platform supported by Oracle. It is used to manage digital relationships and deliver the right marketing to customers across email, mobile, social, display and the web.


Responsys is an application used by Umberto to support campaigns for the Italy and Belgium Online Platforms.  Campaigns are not expected to run over a weekend but they will be run over xmas and will be a busy period.  


The application support team will be responsible for ensuring the imports are run correctly.  The jobs run between 03:00 – 04:30 each morning and a second job runs at 08:00.


The information to be captured on each investigation are the following:

  • Date

  • Name

  • Action

  • Length of time involved in investigation, 

  • and if a change is to be made, authorisation should be recorded.
    This can be done on the tickets in Fresh Service, the new ITSM (Incident, Problem, Release, Change and Asset Management tool).

Here are the proposed role allocations:

No. User Roles
1 D.A.D

Analytics Web Services Manager 

Campaign Web Services Manager

Content Web Services Manager 

Folder Web Services Manager 

List Web Services Manager

Program Web Services Manager 

Table Web Services Manager
2

Jason Page

Data Director
3 Umberto Facciolla

Super User
4

Giulia

Account Administrator

Email Analytics Manager

Email Marketing Director 

Email Marketing Manager 

Email Marketing Producer 

MMS Marketing Manager 

SMS Analytics Manager 

Content Designer 

Forms Director
5

appsupport

Data Director
6

firstline

Account Administrator




Logging in:


Here is where you will need to go to access to the Portal: https://interact.rsys8.net/authentication/login/LoginPage 


Each team has its own login.


  • Application support login is as follows: AppSupport  
  • First Line login is as follows: AlexR / 


Left hand side select User Identify Management and if a password needs resetting go got User Management 



Training Video https://web.microsoftstream.com/video/3519f182-3d13-4fa0-a266-64db374f8864, 

The associated training documentation can be found https://stanleybetagile.atlassian.net/browse/ORI-56

Here are the full descriptions for the roles - https://docs.oracle.com/en/cloud/saas/marketing/responsys-user/Roles_Definitions.htm?Highlight=roles