Player will report an issue to the RSC if unable to make a deposit on his account using a scratch card. When the code is inserted an Error Message is visible:
Note: All shops only have one provider to transfer money using scratch cards which is Ayden.
Questions:
- How was the scratch card redeemed? Online or via the PVR (shop agent)
- How is the player trying to deposit? Is it Online or via Web Mobile version of the website?
- What is the error message
- What is the refill code?
- Was the code entered without 'dashes' e.g., 5219-7189-9847-4545 becomes 5219718998474545
- What is the actual amount of money taken from the Scratch Card?
- What is the users account credited with the true value of the scratch card?
- Once the scratch card is used is the same card still use-able or does it now say its already been used?
- Ensure a copy of the receipt is attached to the ticket.
Note: Dependencies for the scratch card is Exalogiclang and WEBPDC
Assign: App Support