Customers in Romania Retail are unable to watch Greek Keno games play out. Message on the game monitor will display ‘Game is ‘suspended’
Service Desk Action :
Ask what time the issue was first reported
Check 3rd Party Website 3rd Party OPAP website http://www.opap.gr/en/web/guest/kino-draw-results and if no results is visible then DON’T DO ANYTHING it is beyond our control.
If all appears ok on the website pass the call to Application Support for diagnostics